Merve Topal seeks the complete satisfaction of its clients.

If you not entirely happy with your purchased item, claims for returns and refund must be made in the following way.

Claims concerning possible returns or refunds of goods must be unworn, unwashed merchandise, with all labels intact.

Merve Topal offers an exchange or return within 14 (fourteen) days from the delivery date of the items to the customer by means of a request to be sent to the following e-mail addresses: hello@mervetopal.com

According to our company policy we are unable to offer refund on sale items.


Please then post the item to our warehouse, marked clearly with the returns number, name and address.  If the item is fit for return we will refund the card you used to make the purchase within five working days. All items must be sent with the note No Commercial Value on the invoice and the product cost must be under 70 USD- 210 TL.
 

The return information is;
 

Company Name: Merve Topal

Recipient: Merve Topal

Street Address: Barbaros Bulvarı Eser Apt No:78 D:10 Besiktas/Balmumcu

City: Istanbul

Country: Turkey

Telephone Number: +90 212 235 02 33-35 


Please note, Merve Topal is not responsible for the return delivery charges.